Carson City, NV November 30, 2020
The Division of Insurance
(“Division”) is encouraging homeowners affected by the Pinehaven Fire to
contact the Division if they have questions about insurance or need assistance
with their insurance claims.
“Although affected homeowners
should take swift action, they should also be mindful of the COVID-19 pandemic
and follow safety protocols in place,” said Insurance Commissioner Barbara
Richardson. “Consumers are encouraged to discuss their claims via phone or
teleconference if possible, but should they meet in person with an insurance
adjuster for example they need to remember to practice social distancing, wear
a face mask, and wash their hand frequently.”
Hazards that are generally
covered by a home or renters insurance policy include fire, wind, smoke, or a
loss of use. If a resident believes they have a claim, they should review their
policy and immediately contact their agent to file and discuss the details of
following a fire consumers should:
a claim to their insurance company or local agent. Have a copy of their
policy and home inventory on hand. If they cannot find the company or
agent's number, they can call the Division of Insurance.
policy provision requires the prevention of further damage or theft. Make
temporary repairs or arrange for a licensed professional to do so, if
necessary, to prevent further damage. Save all receipts for your repairs.
photos of the damage and remove undamaged personal property if the home
cannot be secured.
not dispose of property until an insurance adjuster has reviewed it for
other lodging is needed, keep records of expenses and all receipts. Home
and renter insurance generally provide coverage for expenses like meals,
rent and transportation.
there is no home inventory, begin making a list of items going room by
room from memory. Include as much detail as possible, like where and when
the item was purchased, the cost, brand name and model.
Consumers are also encouraged to visit the Division’s website at http://doi.nv.gov/Consumers/Homeowners-Insurance/File-Claim/
to view a comprehensive list of what to expect from an insurance company after
filing a claim, making repairs, what to do if the claim is delayed, or damages
exceed coverage amount, settling a claim, and other important information.
For any questions about the coverages in the policy, or if help is needed
with a problem regarding a claim following a fire or other loss of a home,
contact the Division at email@example.com or
call (888) 872-3234.
Nevada Division of Insurance
The State of
Nevada Division of Insurance, a Division of the Nevada Department of Business
and Industry, protects the rights of Nevada consumers and regulates Nevada’s
$14 billion insurance industry. The Division of Insurance has offices in Carson
City and Las Vegas. In 2019, the Division investigated more than 2,750 consumer
complaints, answered over 10,700 inquiries, and recovered over $6.3 million on
behalf of consumers. For more information about the Division of Insurance,
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