Carson City, NV -
July 25, 2017The Division of Insurance warns
Nevada consumers to avoid conducting business with Secure Home Warranty. The
Division issued a Cease and Desist Order to Secure Home Warranty for conducting
business without a registration in Nevada as a service contract provider.
The Division received at least 6
complaints from Nevada consumers regarding Secure Home Warranty for failure to
pay submitted claims. Upon investigating the Division concluded Secure Home
Warranty had provided service contracts without obtaining a proper certificate
of registration.
Here are some tips when dealing
with service contracts:
- In Nevada a service
contract provider must register with the Division pursuant to NRS
690C.150. You can verify a registration by using the Division’s “Verify a
License” tool at http://doi.nv.gov/licensing-search/
- It is important for
consumers to read and understand the terms and conditions offered under
the contract at the point of sale.
- Generally manufacturers
automatically provide limited warranties against workmanship or defects
for a set period of time. A service contract claiming to offer 5 years of
extended coverage may only be providing 4 years of coverage beyond the
manufacturer’s typical 1-year warranty that comes free with a purchased
product.
For questions regarding Secure
Home Warranty or to file a complaint against a service contract provider please
visit the Division’s website at http://doi.nv.gov/Consumers/.
To view the Order to Cease and
Desist please click
here.
About the Nevada Division of
Insurance
The State of Nevada Division of
Insurance, a Division of the Nevada Department of Business and Industry,
protects the rights of Nevada consumers and regulates Nevada’s $14 billion
insurance industry. The Division of Insurance has offices in Carson City and
Las Vegas. In 2016, the Division investigated more than 3,200 consumer
complaints and recovered nearly $5 million on behalf of consumers. For more
information about the Division of Insurance, visit DOI.NV.GOV or download the
Division’s smartphone app NDOI Connect today in the Apple App Store and Google
Play.
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